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The Advanture

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Delivery

Most frequent questions and answers

We dispatch all our items through Royal Mail 1st Class Recorded. Your order will be delivered to you within 3 – 5 working days from the receipt of you order confirmation. This also includes Northern Ireland. *Please note there may be some delays in transit times due to the current COVID-19 pandemic*.

We dispatch all orders through Royal Mail 1st Class Recorded. Royal Mail will hand this parcel off to their nominated carrier in the country of order. The delivery times are usually 5 – 7 days from the receipt of your order confirmation. This excludes Northern Ireland. *Please note there may be some delays in transit times due to the current COVID-19 pandemic*.

If your order hasn’t arrived within 7 days from receipt of your order confirmation, please contact us on hello@theadvanture.com and we will investigate the status of your order and update you immediately on its whereabouts.

Delivery to the UK is completely FREE over the order value of £40. The standard delivery charge for orders under this value is £5.95. The standard delivery charge to Ireland/EU is £10.95 on any order value.

Returns

Most frequent questions and answers

It is particularly important that any The Advanture Ltd products that are to be returned must be returned to the manufacturing address:

The Advanture, Stirling Enterprise Park, Stirling FK7 7RP

There is no handling or storage of any products in our UK Office.

Please also note that all return claims must be emailed to returns@theadvanture.com within 14 days of delivery. Failure to do so could lead to your return being denied.

Please contact us via phone on 01786 611 350 or via email at returns@theadvanture.com .

Inform a member of our team as to the reason behind the returns e.g. unwanted item or incorrect item received/faulty goods.

Unwanted items – Faulty goods / Incorrect items:

All returned items should be sent in their original condition and packaging where possible, including tags to the manufacturing address.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Please use Royal Mail as the parcel carrier for all returns.

Unwanted item returns will be at the cost of the customer.

Faulty goods/ Incorrect goods received being returned will be reimbursed along with the cost of the returns shipping. Please keep proof of returns cost for reimbursement once the goods are returned.

Once we receive your returns, a member of our customer support team will go through each item and check against the claim for the return.

Once the item is received in the original condition or signed off as faulty by our staff, we aim to have the refund back into your account between 5 – 7 working days.

If the initial delivery is damaged during transit, we must get photographic evidence of the damages and the original packaging to make a claim from the carrier. This must be done within a week of delivery. For this reason, we urge you to check all orders on delivery.

If you need any assistance on any of the above please contact one of our Support Heroes on 01786 611 350 or via email at hello@theadvanture.com.

If your item is faulty/incorrect, we will refund your return postage. The return of unwanted items will be at your own cost. Regardless of your reason behind returning your item, we do not charge a restocking fee and aim to make the process as hassle free as possible.